Industry News

ATMs Must Upgrade from Windows XP in 2014

Banks have no choice but to upgrade their ATM systems this year when Microsoft cuts off the technical support for Windows XP – the operating system most used by cash machines worldwide.

“Windows XP powers more than 95 percent of the world’s machines and a similar percentage in the US” says Robert Johnson, marketing director of NCR, one of the largest ATM suppliers in US, as reported by Bloomberg Businessweek.

The 420,000 ATMs in the USA using Windows XP will no longer receive security patches from Microsoft, rendering them non-compliant with current industry and security standards. Some cash machines will get upgraded to Windows 7 (available in the market since October 2009) while others will continue to use XP Embedded – a stripped-down version of XP – for which Microsoft will offer support until 2016.

Many operators of ATMs, from stores with outdated cash machines to national banks overseeing tens of thousands of terminals, are concerned about the fast approaching deadline, says Suzanne Cluckey, an editor with ATM Marketplace, an online portal with news about the industry.

“The ATM world is not really ready, and that’s not unusual,” said Aravinda Korala, CEO of ATM software provider KAL. “The ATMs move more slowly than PCs”.

In meeting these issues, Microsoft will offer custom tech support deals to extend the life of Windows XP per request and give banks and ATM handlers time for a safe transition.

About the author


A blend of teacher and technical journalist with a pinch of e-threat analysis, Loredana Botezatu writes mostly about malware and spam. She believes that most errors happen between the keyboard and the chair. Loredana has been writing about the IT world and e-security for well over five years and has made a personal goal out of educating computer users about the ins and outs of the cybercrime ecosystem.