Industry News

Tech Support Scammers Nailed by FTC

 The FTC froze assets of 14 companies charged with impersonating tech support from large corporations such as Microsoft, Symantec, Dell, Google and others.

Following 40,000 fraud complaints, the FTC plugged six rings of scammers that operated from India and called people in the United States, Canada, Australia, Ireland, New Zealand, and the U.K. The scammers convinced consumers they’re infected with a virus, then offered to remove it for fees ranging from $49 to $450.

The tech support scam artists we are talking about today have taken scareware to a whole other level of virtual mayhem,said Jon Leibowitz, FTC Chairman.

While five of the scamming companies used telemarketers, the sixth used Google ads to appear on results when people search for tech support. Almost $1 million in ads were paid to Google so customers would reach the scammer’s tech support.

By tricking users into giving scammers remote control over computers, the installed antivirus solution was removed and then replaced with a similar free product. The FTC said in 2008 another scammer was fined with $163 million after charting users with fees ranging from $40 to $60.

“In 2008, as part of the FTC’s efforts to protect consumers from spyware and malware, the FTC charged [Kristy] Ross and six other defendants with conning more than one million consumers into buying software to remove malware supposedly detected by computer scans,” says the FTC. “The bogus “scans” would then urge consumers to buy the defendants’ software for $40 to $60 to clean off the malware.”

The coordinated actions that lead to the takedown of the six scamming tech support companies send a strong message to all scammers, believes CRTC Chief Compliance and Enforcement Officer Andrea Rosen.


About the author


Liviu Arsene is the proud owner of the secret to the fountain of never-ending energy. That's what's been helping him work his everything off as a passionate tech news editor for the past couple of years. He is the youngest and most restless member of the Bitdefender writer team and he covers mobile malware and security topics with fervor and a twist. His passions revolve around gadgets and technology, and he's always ready to write about what's hot and trendy out there in geek universe.